Why is name screening so complex at our client’s scale?
Operating across 40+ jurisdictions with a customer base spanning some of the most linguistically and operationally demanding screening environments in global banking, our client faced an annual influx of 6 million alerts that was growing too complex and too costly to manage through manual review alone.
How does Silent Eight's Customer Screening Agent perform?
Working in close partnership with our client, the Customer Screening Agent adjudicates alerts in line with the bank's policies across all risk types and all 40+ markets, giving compliance teams greater accuracy and efficiency without trading off explainability or control. Every decision is fully auditable and clearly explainable to regulators.
What does the full case study cover?
By closing 21 million alerts to date and driving Retail Banking STP rates to 89%, Silent Eight's agentic AI has proven its decision-making capabilities at one of the world's most geographically complex banks. The full case study sets out how the solution was deployed across all 40+ of our client’s markets, the measurable impact on cost, efficiency and the customer experience, and how the partnership continues to grow.
